Frequently Asked Questions
- My make or model of phone is not listed, can you still insure it?
- Can I Insure An Old Phone?
- Who underwrites MobileInsurances mobile phone insurance
- What If I Change My Phone
- What is my IMEI number and how do I find it
- How Do I Make a Claim
- Can I view the mobile phone insurance policy terms and conditions
- Can I cancel my mobile phone insurance policy
- How long does it take to process a claim
- What does the mobile phone insurance cover for
- How do I get a crime or loss reference number
- What are the main reasons claims might fail
What if I change my phone?
We will simply transfer your policy to your new phone but you must:
Contact us immediately with your new mobile phone's make, model and IMEI number.
You must do this, if you do not it will invalidate your policy. Depending upon the replacement cost of the new phone there may be a change in premium, either an increase or a decrease.