Top 10 Mobile Phones Most Prone to Faults

Claims data from a leading mobile phone insurance website in the UK has revealed the top 10 handsets that are most prone to experiencing faults, according to user experience. The handset most likely for a user to experience faults with is the Samsung Galaxy SIII.

In order to provide consumers with a list of phones to potentially be wary of, based on the handsets that experience the most faults, a leading mobile phone insurance website in the UK has gone back through past claims data right up the present day to find out which mobile phones are better off being avoided. decided to release the information after noticing a pattern in the handset models that were reported as having faults. Therefore, the team behind the site decided to collate existing claims data to form a list of the top 10 mobile phones most prone to faults.

According to the claims data, the 10 handsets that something is most likely to go wrong with, in terms of having a fault, are as follows:

  1. Samsung Galaxy S III
  2. HTC Desire S
  3. Nokia Lumia 610
  4. iPhone 4
  5. BlackBerry Bold 9900
  6. iPhone 4S
  7. Sony Xperia S
  8. BlackBerry Curve 9220
  9. Samsung Tocco Lite 2
  10. LG Nexus 4

When looking at the phones that, historically, were least frequently reported as having faults, the site found the iPhone 3GS to be amongst the most reliable; along with the BlackBerry Torch 9800 in at second place.

The site data also revealed that users with white coloured handsets were more likely to experience handset breakdowns or faults than those with black or silver coloured phones; yet the reasons why remained unclear.

Jason Brockman, Director at, said the following:

“We’ve already looked at the phones that get accidentally damaged the most, but that tends to be down to the user. Breakdowns and faults with the handset itself often can’t be avoided, so we wanted to let people know which phones most commonly experience faults so that they can avoid them!

“It seems those looking for reliability need to forget about having the most modern phone and revert back to trusty older handsets like the iPhone 3GS. Perhaps that’s where I’m going wrong, as I’ve never been the proud owner of an Apple phone! If you have a phone that’s prone to faults, like one of those 10 in the list, be sure to get your handset a decent insurance policy. We cover handsets up to 12 months old and, as part of that cover, we insure against phone faults and handsets breaking down, effectively picking up where the manufacturer’s warranty ends!”

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