How to make a claim with


Making a claim is really easy with Mobile Insurance, and we aim to provide a replacement for a stolen or lost phone within 48 hours.

Call the Claims Hotline on 0871 222 1130 to make a claim.

In order to make a claim you must do the following:

  • You must report the theft or loss of the mobile phone to your Network Service Provider within 24 hours of discovery to blacklist your handset.
  •  The theft or loss should be reported to the police within 48 hours of its theft or loss.
  • Notify us as soon as possible on 0871 222 1130 but in any event, within 48 hours of your discovery of its theft or loss.



You will require to produce a proof of purchase in order to make a claim.


Here’s a chart showing our claim process:


Claim flow