How to make a claim with MobileInsurance.co.uk

 

Making a claim is really easy with Mobile Insurance, and we aim to provide a replacement for a stolen or lost phone within 48 hours.

Call the Claims Hotline on 0871 222 1130 to make a claim.

In order to make a claim you must do the following:

  • You must report the theft or loss of the mobile phone to your Network Service Provider within 24 hours of discovery to blacklist your handset.
  •  The theft or loss should be reported to the police within 48 hours of its theft or loss.
  • Notify us as soon as possible on 0871 222 1130 but in any event, within 48 hours of your discovery of its theft or loss.

 

 

You will require to produce a proof of purchase in order to make a claim.

POLICY EXCESS
There is an excess fee for all claims which must be paid before your claim can be approved. If your claim is for a laptop, there is a £75 excess fee for each claim within the UK and £100 for any international claim.

If your claim is for electronic equipment which was valued at more than £400 when purchased as new, there is a £75 excess fee for each theft or damage claim and £100 for an accidental loss claim.

For all other items, there is an excess fee of £40 for theft / damage claims and £60 for loss claims and £75 for international claims.

Example:

iPhones (all models) would have a £75 excess for theft or damage, and £100 for accidental loss.

– See more at: http://www.mobileinsurance.co.uk/faq/how-much-is-the-excess/#sthash.rIXgiX7j.dpuf

 

Here’s a chart showing our claim process:

 

Claim flow